1. Eligibility window
- One goodwill refund is available per account within 7 days of account creation.
- After the goodwill window is used, further requests must be based on technical failure.
2. Accepted refund reasons
- goodwill: one-time courtesy request within the initial 7-day window.
- technical_failure: service issue, billing error, or verified platform malfunction.
3. Non-eligible cases
- Reason "other" is not accepted by current policy.
- Requests without enough context may be rejected until additional details are provided.
4. Processing flow
- Refund requests are submitted from the Billing section in the app and reviewed by our team.
- Billing transactions are processed by Paddle as Merchant of Record.
- Approved requests are reflected in account and admin billing records.
5. Legal entity
- ad2qr.com is operated by Igor Dragic.
- This policy applies to all paid subscriptions sold through ad2qr.com.
Need to request a refund?
Submit your request from the Billing section in your app and include Paddle transaction details when available.
